{"id":4053,"date":"2026-03-18T10:18:41","date_gmt":"2026-03-18T10:18:41","guid":{"rendered":"https:\/\/ntvlive.net\/?p=4053"},"modified":"2026-03-18T11:15:26","modified_gmt":"2026-03-18T11:15:26","slug":"international-consumer-day-rights-recognized-but-not-respected","status":"publish","type":"post","link":"https:\/\/ntvlive.net\/en\/international-consumer-day-rights-recognized-but-not-respected\/","title":{"rendered":"INTERNATIONAL CONSUMER DAY: RIGHTS RECOGNIZED BUT NOT RESPECTED"},"content":{"rendered":"

Celebrated on March 15, 2026, International Consumer Day revives the debate on consumer protection in Cameroon. Despite the existence of the Agence des Normes et de la Qualit\u00e9 (ANOR), a gap persists between proclaimed rights and their effective application.<\/strong><\/p>\n\n\n\n

<\/strong>A few days after this celebration, the question of how consumers are treated remains at the heart of our concerns, particularly as regards concrete respect for their rights in everyday life.<\/p>\n\n\n\n

Established in 1983 by the United Nations,<\/strong> this day has its origins in a speech given by the on March 15, 1962 by U.S. President John F. Kennedy.<\/strong> On this occasion, it recognizes the fundamental rights of consumers, notably the right to safety, information, choice and to be heard. For the 2026 edition, the theme \u00abSafe products for confident consumers\u00bb highlights the quality and safety of goods and services, while underlining the need to strengthen confidence between economic players and consumers.<\/p>\n\n\n\n

Contrasting realities for Cameroonian consumers<\/h2>\n\n\n\n

In Cameroon, the situation remains mixed. Indeed, many consumers face recurring difficulties. They suffer from the poor quality of certain services, limited access to standardized products and a lack of reliable information on consumer goods. In addition, prices sometimes appear high in relation to the quality on offer, exacerbating user dissatisfaction.<\/p>\n\n\n\n

In practice, many consumers complain of services that fall short of expectations. For example, they have to cope with faulty telephone call credits, unstable Internet connections and frequent power cuts in several localities. Yet this day should serve as a reminder of the importance of respecting consumer rights.<\/p>\n\n\n\n

Persistent challenges despite a recognized framework<\/h2>\n\n\n\n

In theory, consumer rights are clearly recognized, notably the right to information and the right to safety. However, their application on the ground remains limited. As a result, Cameroonian consumers face a number of challenges, including insufficient market control, a lack of awareness of redress mechanisms and a low level of reporting of abuses.<\/p>\n\n\n\n

Public authorities, consumer organizations and economic operators must therefore step up their actions. In concrete terms, this means stepping up quality controls, raising awareness of consumer rights and promoting better business practices. Only then will they be able to reduce the gap between recognized rights and their effective application.<\/p>\n\n\n\n

Anita MENOUNGA<\/strong><\/p>\n\n\n\n

<\/p>","protected":false},"excerpt":{"rendered":"

C\u00e9l\u00e9br\u00e9e le 15 mars 2026, la Journ\u00e9e internationale des consommateurs ravive le d\u00e9bat sur la protection des consommateurs au Cameroun. Malgr\u00e9 l\u2019existence de l\u2019Agence des Normes et de la Qualit\u00e9 (ANOR), un foss\u00e9 persiste entre les droits proclam\u00e9s et leur application effective. Quelques jours apr\u00e8s cette c\u00e9l\u00e9bration, la question du traitement r\u00e9serv\u00e9 aux consommateurs reste […]<\/p>","protected":false},"author":3,"featured_media":4054,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_analytify_skip_tracking":false,"footnotes":""},"categories":[60],"tags":[],"class_list":["post-4053","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-societe"],"yoast_head":"\nJOURNEE INTERNATIONALE DES CONSOMMATEURS : DES DROITS RECONNUS MAIS PAS RESPECTES - NTV<\/title>\n<meta name=\"description\" content=\"C\u00e9l\u00e9br\u00e9e le 15 mars 2026, la Journ\u00e9e internationale des consommateurs ravive le d\u00e9bat sur la protection des usagers au Cameroun. Malgr\u00e9 l\u2019existence de l\u2019Agence des Normes et de la Qualit\u00e9 (ANOR), un foss\u00e9 persiste entre les droits proclam\u00e9s et leur application effective. Quelques jours apr\u00e8s cette c\u00e9l\u00e9bration, la question du traitement r\u00e9serv\u00e9 aux consommateurs reste au c\u0153ur des pr\u00e9occupations, notamment en ce qui concerne le respect concret de leurs droits dans la vie quotidienne.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ntvlive.net\/en\/international-consumer-day-rights-recognized-but-not-respected\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"JOURNEE INTERNATIONALE DES CONSOMMATEURS : DES DROITS RECONNUS MAIS PAS RESPECTES\" \/>\n<meta property=\"og:description\" content=\"NTV est la cha\u00eene g\u00e9n\u00e9raliste camerounaise qui diffuse une information fiable, des d\u00e9bats de qualit\u00e9 et une programmation vari\u00e9e refl\u00e9tant les r\u00e9alit\u00e9s du Cameroun. 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